# \#itsm **URL:** https://forums.librehealth.io/tag/itsm/44.md [Latest](https://forums.librehealth.io/latest.md) · [Categories](https://forums.librehealth.io/categories.md) · [Tags](https://forums.librehealth.io/tags.md) --- ## [\[RESOLVED\] CI Runner is currently down](https://forums.librehealth.io/t/resolved-ci-runner-is-currently-down/5548)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 2:06am UTC](https://forums.librehealth.io/t/resolved-ci-runner-is-currently-down/5548 "2026-10-10T02:06:41Z")
I am currently moving the Docker data directory to an external volume on the same VM that has more space than we currently have right now on the root filesystem. Will report back when it’s back up. --- ## [Librehealth Chat is back](https://forums.librehealth.io/t/librehealth-chat-is-back/5521)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 4\ **Last updated:** [August 10, 2026, 11:17pm UTC](https://forums.librehealth.io/t/librehealth-chat-is-back/5521 "2026-08-10T23:17:55Z")
LibreHealth Chat is back online. This will make GSoC easier and provide realtime chat. @gsoc2026contributors and @mentors may use #gsoc on there to chat about your projects in real time in addition to your project threa… --- ## [Retiring the LibreHealth EHR Wiki Server](https://forums.librehealth.io/t/retiring-the-librehealth-ehr-wiki-server/4299)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 4\ **Last updated:** [December 31, 2021, 10:21am UTC](https://forums.librehealth.io/t/retiring-the-librehealth-ehr-wiki-server/4299 "2021-12-31T10:21:50Z")
We will be retiring the EHR Mediawiki server. All data will be kept and stored for future use if we need stand it back up again. With the EHR project in a current state of limbo, it doesn’t seem worthwhile to keep it ru… --- ## [Migration away from Rackspace](https://forums.librehealth.io/t/migration-away-from-rackspace/4280)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 5\ **Last updated:** [December 31, 2021, 9:45am UTC](https://forums.librehealth.io/t/migration-away-from-rackspace/4280 "2021-12-31T09:45:14Z")
Hello everybody, In the coming weeks, we will be gradually moving all of our services from Rackspace since we are losing our discount which makes our costs for hosting $0 up to $2000/month at the end of this year. We w… --- ## [\[RESOLVED\]\[OUTAGE\] Rocket Chat (LibreHealth Chat) is down](https://forums.librehealth.io/t/resolved-outage-rocket-chat-librehealth-chat-is-down/4080)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [March 27, 2021, 3:27am UTC](https://forums.librehealth.io/t/resolved-outage-rocket-chat-librehealth-chat-is-down/4080 "2021-03-27T03:27:24Z")
Rocket Update went sideways and it is currently down. I Will report when it is backup. --- ## [Mailgun won't be free anymore: should we set up our own mail server?](https://forums.librehealth.io/t/mailgun-wont-be-free-anymore-should-we-set-up-our-own-mail-server/3796)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 2\ **Last updated:** [August 16, 2020, 7:44pm UTC](https://forums.librehealth.io/t/mailgun-wont-be-free-anymore-should-we-set-up-our-own-mail-server/3796 "2020-08-16T19:44:11Z")
Mailgun will no longer offer 10,000 emails for free starting September 1st and we need a new option. I’m thinking we should set up our own server…found a script that might help make it painless complete with DKIM key pro… --- ## [Hosting providers post-Rackspace](https://forums.librehealth.io/t/hosting-providers-post-rackspace/1076)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 50\ **Last updated:** [February 13, 2020, 1:49am UTC](https://forums.librehealth.io/t/hosting-providers-post-rackspace/1076 "2020-02-13T01:49:38Z")
I got bad news: I just got word from Brett Smith at SFC that Rackspace is ending the OSS discount program we are using for hosting 99% of our services except for EHR demos. Not quite happy about this considering I recent… --- ## [New Helpdesk email address for infrastructure needs](https://forums.librehealth.io/t/new-helpdesk-email-address-for-infrastructure-needs/3258)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [February 6, 2020, 5:29am UTC](https://forums.librehealth.io/t/new-helpdesk-email-address-for-infrastructure-needs/3258 "2020-02-06T05:29:01Z")
Hey there folks, We’ve set up a helpdesk email address: helpdesk AT librehealth DOT io. Use this if you need something done with regard to any of the infrastructure resources for the LibreHealth Community such as deploy… --- ## [\[RESOLVED\]\[OUTAGE\] Chat is DOWN](https://forums.librehealth.io/t/resolved-outage-chat-is-down/3208)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [October 18, 2019, 11:24am UTC](https://forums.librehealth.io/t/resolved-outage-chat-is-down/3208 "2019-10-18T11:24:28Z")
We are aware that chat is down. An upgrade did not go as planned. --- ## [\[COMPLETED\]\[README\] Email will be interrupted as we migrated to a new email provider](https://forums.librehealth.io/t/completed-readme-email-will-be-interrupted-as-we-migrated-to-a-new-email-provider/3170)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 7\ **Last updated:** [September 13, 2019, 9:01pm UTC](https://forums.librehealth.io/t/completed-readme-email-will-be-interrupted-as-we-migrated-to-a-new-email-provider/3170 "2019-09-13T21:01:43Z")
What is happening The short of it is that we are losing the plan we currently use on Sparkpost for that, and they killed off our current plan. After looking at how many emails we sent, we sent, I settled on using Mailgun.… --- ## [There are issues with Delivery of emails to those using Yahoo! email addresses](https://forums.librehealth.io/t/there-are-issues-with-delivery-of-emails-to-those-using-yahoo-email-addresses/3171)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [September 9, 2019, 3:16am UTC](https://forums.librehealth.io/t/there-are-issues-with-delivery-of-emails-to-those-using-yahoo-email-addresses/3171 "2019-09-09T03:16:08Z")
Hey all, This serves as a public notice to folks who use yahoo email addresses when signing up for our services. Mailgun, our email provider is having delivery issues where the messages are deferred and at times are sim… --- ## [I will be unavailable from 28 June to 1 July due to World Pride NYC](https://forums.librehealth.io/t/i-will-be-unavailable-from-28-june-to-1-july-due-to-world-pride-nyc/3108)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [June 28, 2019, 4:49am UTC](https://forums.librehealth.io/t/i-will-be-unavailable-from-28-june-to-1-july-due-to-world-pride-nyc/3108 "2019-06-28T04:49:57Z")
Hey folks, I will not have access to my laptop from 28 June to 1 July attending World Pride NYC. I will have my phone but will be limited in what I can do. Infrastructure issues Our infrastructure is stable and nothing… --- ## [Rocket Chat version 1.0.0 released 🎉!](https://forums.librehealth.io/t/rocket-chat-version-1-0-0-released/3056)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [April 28, 2019, 5:20pm UTC](https://forums.librehealth.io/t/rocket-chat-version-1-0-0-released/3056 "2019-04-28T17:20:00Z")
Rocket Chat version 1.0.0 has been deployed on our server. You can find the list of changes here. For those unaware, we run Rocket Chat for our chat platform currently. It is an open-source Slack replacement. Among th… --- ## [\[RESOLVED\] \[OUTAGE\] Rocket Chat is currently down for upgrade to 1.0.0 🎉](https://forums.librehealth.io/t/resolved-outage-rocket-chat-is-currently-down-for-upgrade-to-1-0-0/3055)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [April 28, 2019, 5:11pm UTC](https://forums.librehealth.io/t/resolved-outage-rocket-chat-is-currently-down-for-upgrade-to-1-0-0/3055 "2019-04-28T17:11:56Z")
Rocket Chat is currently down for an upgrade to 1.0.0. it will be back up shortly. --- ## [LibreHealth EHR Demo site changes](https://forums.librehealth.io/t/librehealth-ehr-demo-site-changes/2719)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [November 9, 2018, 9:32pm UTC](https://forums.librehealth.io/t/librehealth-ehr-demo-site-changes/2719 "2018-11-09T21:32:49Z")
Hey folks, For those curious, here is where we had the discussion. Fair warning if you choose to join that, that channel tends to be noisy as I get alerts there when outages happen. This is just to update folks – in co… --- ## [\[COMPLETED\] Proxmox upgrade](https://forums.librehealth.io/t/completed-proxmox-upgrade/2640)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [September 30, 2018, 2:42am UTC](https://forums.librehealth.io/t/completed-proxmox-upgrade/2640 "2018-09-30T02:42:13Z")
Hey All, There may be a potential outage of the EHR Demo Server and RadAI - Rads versus Machine server. We need to update Proxmox. Is there any work being done using either of these servers that an outage would impede? … --- ## [LibreHealth EHR Demos updated and Stable demo deployed](https://forums.librehealth.io/t/librehealth-ehr-demos-updated-and-stable-demo-deployed/1217)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 4\ **Last updated:** [June 17, 2018, 9:22pm UTC](https://forums.librehealth.io/t/librehealth-ehr-demos-updated-and-stable-demo-deployed/1217 "2018-06-17T21:22:54Z")
I have updated the the demo server page to include the demos I have deployed. Bleeding edge (tracking master) can be found at https://ehr.librehealth.io/develop (really just there for clarity, it gets redirected to htt… --- ## [\[PROPOSAL\] Potential Demo URL convention change](https://forums.librehealth.io/t/proposal-potential-demo-url-convention-change/2437)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 2\ **Last updated:** [June 4, 2018, 3:01am UTC](https://forums.librehealth.io/t/proposal-potential-demo-url-convention-change/2437 "2018-06-04T03:01:43Z")
I was thinking about this and I think the way we did demo URLS isn’t the most optimal: I propose the following convention: demo.project.librehealth.io – for example: demo.ehr.librehealth.io demo.toolkit.librehealth.io … --- ## [⭐ \[ONGOING SCHEDULED MAINTENANCE WINDOW\] Saturdays at 06:00 UTC periodic automated reboots](https://forums.librehealth.io/t/ongoing-scheduled-maintenance-window-saturdays-at-06-00-utc-periodic-automated-reboots/2390)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [May 9, 2018, 6:20pm UTC](https://forums.librehealth.io/t/ongoing-scheduled-maintenance-window-saturdays-at-06-00-utc-periodic-automated-reboots/2390 "2018-05-09T18:20:46Z")
Hey all, This post is meant to announce that there is and has been a scheduled maintenance window beginning on Saturdays at 0600 UTC for servers to reboot to apply patches to keep them secure and up to date. This is ru… --- ## [EHR Demo Server](https://forums.librehealth.io/t/ehr-demo-server/2045)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [January 23, 2018, 7:53am UTC](https://forums.librehealth.io/t/ehr-demo-server/2045 "2018-01-23T07:53:08Z")
The following servers are currently down due to an issue with the hypervisor. We are currently working to get it back up and running. --- ## [Meltdown and Spectre impact on LibreHealth](https://forums.librehealth.io/t/meltdown-and-spectre-impact-on-librehealth/1868)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [January 10, 2018, 7:29am UTC](https://forums.librehealth.io/t/meltdown-and-spectre-impact-on-librehealth/1868 "2018-01-10T07:29:38Z")
I haven’t been in the habit of issuing notice ahead of time, but in this case, it is possible. On Tuesday or Wednesday, we will need to reboot every server we manage to update their kernels to mitigate the Meltdown and S… --- ## [\[NEW\] Development and testing servers policies](https://forums.librehealth.io/t/new-development-and-testing-servers-policies/1855)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 2\ **Last updated:** [January 7, 2018, 11:05pm UTC](https://forums.librehealth.io/t/new-development-and-testing-servers-policies/1855 "2018-01-07T23:05:29Z")
Hey everyone! So you need a short-term server and don’t necessarily need it to be entirely managed by the LibreHealth Infrastructure team, but don’t wanna worry about keeping it patched, fear not, we can help provision … --- ## [Replace Rocket Chat with self-hosted Gitter?](https://forums.librehealth.io/t/replace-rocket-chat-with-self-hosted-gitter/1273)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 8\ **Last updated:** [January 2, 2018, 7:10pm UTC](https://forums.librehealth.io/t/replace-rocket-chat-with-self-hosted-gitter/1273 "2018-01-02T19:10:11Z")
So RocketChat is nice and all but is it worth it to look into using a self-hosted instance of Gitter? More or less just testing the water here to see other people’s opinions. No decision has been made, and nothing will … --- ## [Rocket Chat theme issues](https://forums.librehealth.io/t/rocket-chat-theme-issues/1211)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 0\ **Last updated:** [November 10, 2017, 10:16pm UTC](https://forums.librehealth.io/t/rocket-chat-theme-issues/1211 "2017-11-10T22:16:04Z")
So we are aware that Rocket Chat theme looks horrible, it is a trade-off for the time being. We hope for Rocket Chat to fix theming and/or document it shortly. They seemed to have released a half-implemented change to t… --- ## [We now have a public status page!](https://forums.librehealth.io/t/we-now-have-a-public-status-page/1173)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 2\ **Last updated:** [November 6, 2017, 10:02am UTC](https://forums.librehealth.io/t/we-now-have-a-public-status-page/1173 "2017-11-06T10:02:02Z")
We use Uptime Robot for external monitoring of our services. I have set up a public status page, which can be found at https://status.librehealth.io. --- ## [\[POLL\] Migration of Rocket Chat to new server and when to do it](https://forums.librehealth.io/t/poll-migration-of-rocket-chat-to-new-server-and-when-to-do-it/1047)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 5\ **Last updated:** [August 31, 2017, 3:19am UTC](https://forums.librehealth.io/t/poll-migration-of-rocket-chat-to-new-server-and-when-to-do-it/1047 "2017-08-31T03:19:00Z")
I have held off doing this until GSoC was completed to do this, as it requires downtime during the DNS changeover. Please fill this out as soon as possible if you would like to chime in. This is one of the migrations th… --- ## [Forums unavailable for server move 2017-04-03](https://forums.librehealth.io/t/forums-unavailable-for-server-move-2017-04-03/724)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 1\ **Last updated:** [April 4, 2017, 7:33am UTC](https://forums.librehealth.io/t/forums-unavailable-for-server-move-2017-04-03/724 "2017-04-04T07:33:50Z")
I will be moving the forums to a new server on Rackspace, generously donated to us. This will require that we make this site read-only until the DNS changes propagate. During that time, please use our chat for any … --- ## [How to make proper requests for new servers for your projects](https://forums.librehealth.io/t/how-to-make-proper-requests-for-new-servers-for-your-projects/195)
**Author:** [@r0bby](https://forums.librehealth.io/u/r0bby)\ **Replies:** 2\ **Last updated:** [November 15, 2016, 9:00am UTC](https://forums.librehealth.io/t/how-to-make-proper-requests-for-new-servers-for-your-projects/195 "2016-11-15T09:00:28Z")
Hey everybody, If you request a server, you MUST do the following: Title your issue properly and report it here. Tell us the host name for the server The purpose of the server The software you need installed on t…