# Support

**URL:** https://forums.librehealth.io/c/support/7.md

[Latest](https://forums.librehealth.io/latest.md) · [Categories](https://forums.librehealth.io/categories.md) · [Tags](https://forums.librehealth.io/tags.md)

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## [About the LibreHealth Support category](https://forums.librehealth.io/t/about-the-librehealth-support-category/37)

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**Author:** [@system](https://forums.librehealth.io/u/system)\
**Replies:** 1\
**Last updated:** [March 28, 2017, 10:40pm UTC](https://forums.librehealth.io/t/about-the-librehealth-support-category/37 "2017-03-28T22:40:52Z")

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If you're using LibreHealth software and have questions about using, maintaining, upgrading, or customizing it, this is the place for you!

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## [Could Someone Give me Advice on Integrating LibreHealth with Existing EHR Systems?](https://forums.librehealth.io/t/could-someone-give-me-advice-on-integrating-librehealth-with-existing-ehr-systems/5198)

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**Author:** [@roberrttt](https://forums.librehealth.io/u/roberrttt)\
**Replies:** 0\
**Last updated:** [November 27, 2024, 12:43pm UTC](https://forums.librehealth.io/t/could-someone-give-me-advice-on-integrating-librehealth-with-existing-ehr-systems/5198 "2024-11-27T12:43:26Z")

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Hello there, I am exploring the potential of integrating LibreHealth with our existing Electronic Health Record system, and I would appreciate any insights or experiences from the community. We are looking to enhance o…

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## [Installation issue](https://forums.librehealth.io/t/installation-issue/4746)

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**Author:** [@GAQ](https://forums.librehealth.io/u/GAQ)\
**Replies:** 5\
**Last updated:** [May 29, 2023, 2:18am UTC](https://forums.librehealth.io/t/installation-issue/4746 "2023-05-29T02:18:20Z")

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Hi everybody. I need help I am trying to install LibreHealth, but I get the following message Required MARIADB version less than 10.5.0 AND found version is : 10.5.19 What can I do? Thanks for your answers

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## [Installation of latest version of EHR hangs](https://forums.librehealth.io/t/installation-of-latest-version-of-ehr-hangs/4226)

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**Author:** [@murugappan](https://forums.librehealth.io/u/murugappan)\
**Replies:** 7\
**Last updated:** [August 31, 2021, 2:55pm UTC](https://forums.librehealth.io/t/installation-of-latest-version-of-ehr-hangs/4226 "2021-08-31T14:55:15Z")

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Hi, I just installed the latest version of Libre Health EHR. All my installation step were successful except towards the end i get the following: "LibreHealth EHR Setup Congratulations! LibreHealth EHR is now installed…

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## [Can I send HL7 message to external device?](https://forums.librehealth.io/t/can-i-send-hl7-message-to-external-device/2489)

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**Author:** [@Hayden](https://forums.librehealth.io/u/Hayden)\
**Replies:** 6\
**Last updated:** [March 1, 2021, 4:28am UTC](https://forums.librehealth.io/t/can-i-send-hl7-message-to-external-device/2489 "2021-03-01T04:28:42Z")

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Hi, I want to send a radiology order to the dcm4chee, How can I send/receive a HL7 message using lh-radiology? I realized only the port 8080 is acitve, so which port is supported for the HL7 service？ And I find some tab…

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## [Please select time between clinic hours](https://forums.librehealth.io/t/please-select-time-between-clinic-hours/3886)

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**Author:** [@johnet](https://forums.librehealth.io/u/johnet)\
**Replies:** 0\
**Last updated:** [January 11, 2021, 5:52pm UTC](https://forums.librehealth.io/t/please-select-time-between-clinic-hours/3886 "2021-01-11T17:52:23Z")

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when i try to schedule a consultation for a patient i get the following error: “Please select time between clinic hours”

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## [Backup form fields in LibreHealth EHR](https://forums.librehealth.io/t/backup-form-fields-in-librehealth-ehr/3876)

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**Author:** [@johnet](https://forums.librehealth.io/u/johnet)\
**Replies:** 0\
**Last updated:** [January 3, 2021, 11:31pm UTC](https://forums.librehealth.io/t/backup-form-fields-in-librehealth-ehr/3876 "2021-01-03T23:31:35Z")

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Hi. :wink: I am adding a new group of fields from “Administration / layout / demographics”. I do this to adapt the system to the fields of my custom medical record format. How can I migrate this group created to a new…

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## [Error BD - lang\_constants and latin1\_bin](https://forums.librehealth.io/t/error-bd-lang-constants-and-latin1-bin/3848)

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**Author:** [@johnet](https://forums.librehealth.io/u/johnet)\
**Replies:** 4\
**Last updated:** [January 3, 2021, 6:27pm UTC](https://forums.librehealth.io/t/error-bd-lang-constants-and-latin1-bin/3848 "2021-01-03T18:27:39Z")

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Hi. Download the program files (v2.0.0) , then upload them by ftp to my hosting account. Then create the database, relate the user, etc. Then I ran the installation. Apparently it installed well but when entering the sit…

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## [Input from Google sheets](https://forums.librehealth.io/t/input-from-google-sheets/3829)

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**Author:** [@adamoes](https://forums.librehealth.io/u/adamoes)\
**Replies:** 2\
**Last updated:** [October 21, 2020, 3:26pm UTC](https://forums.librehealth.io/t/input-from-google-sheets/3829 "2020-10-21T15:26:52Z")

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Hi I’m using google forms for my patient intake and it goes into a google sheets document. Is there a way to import that data directly into LH database so I don’t have to retype everything? A mapping of CSV, or directly …

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## [Any browser gives short main division in windows](https://forums.librehealth.io/t/any-browser-gives-short-main-division-in-windows/3823)

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**Author:** [@bitsforbiz](https://forums.librehealth.io/u/bitsforbiz)\
**Replies:** 15\
**Last updated:** [October 21, 2020, 3:59am UTC](https://forums.librehealth.io/t/any-browser-gives-short-main-division-in-windows/3823 "2020-10-21T03:59:43Z")

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DEar all, Tried all the changes to the main \> tab \> css. But to no avail. ANy sugestions? Kind regards, Ken

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## [How to get bigger windows](https://forums.librehealth.io/t/how-to-get-bigger-windows/3785)

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**Author:** [@adamoes](https://forums.librehealth.io/u/adamoes)\
**Replies:** 4\
**Last updated:** [September 1, 2020, 10:45pm UTC](https://forums.librehealth.io/t/how-to-get-bigger-windows/3785 "2020-09-01T22:45:34Z")

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Hi A question about the user interface: How can one get the popup windows in the app to appear larger? It is difficult to scroll about in the little windows so much. thanks image here: …

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## [Looks like NHANES is back down](https://forums.librehealth.io/t/looks-like-nhanes-is-back-down/3650)

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**Author:** [@tmartin412](https://forums.librehealth.io/u/tmartin412)\
**Replies:** 1\
**Last updated:** [March 31, 2020, 4:20pm UTC](https://forums.librehealth.io/t/looks-like-nhanes-is-back-down/3650 "2020-03-31T16:20:53Z")

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NHANES site is back down. I have some final projects for students this semester. I saw the previous post is locked. Thanks for any updates!

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## [Sqlconf.php does not get ignored when LibrehealthEhr is setup](https://forums.librehealth.io/t/sqlconf-php-does-not-get-ignored-when-librehealthehr-is-setup/3542)

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**Author:** [@xurror](https://forums.librehealth.io/u/xurror)\
**Replies:** 3\
**Last updated:** [March 18, 2020, 6:22pm UTC](https://forums.librehealth.io/t/sqlconf-php-does-not-get-ignored-when-librehealthehr-is-setup/3542 "2020-03-18T18:22:34Z")

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I have been facing an issue. Whenever i setup librehealthEhr, my sites/default/sqlconf.php gets modified is not ignored as its supposed to as indicated by the gitignore file. Before I file an issue for this, I want to be…

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## [Docs Site and NHANES Site is Down](https://forums.librehealth.io/t/docs-site-and-nhanes-site-is-down/3467)

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**Author:** [@KoniKodes](https://forums.librehealth.io/u/KoniKodes)\
**Replies:** 3\
**Last updated:** [March 13, 2020, 6:04pm UTC](https://forums.librehealth.io/t/docs-site-and-nhanes-site-is-down/3467 "2020-03-13T18:04:17Z")

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Outreachy Intern Applicants cannot do their projects. Error is the This site can’t be reached ehr.librehealth.io took too long to respond. ERR\_CONNECTION\_TIMED\_OUT This has been happening to all of us - Please Fix.

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## [Deployment Question](https://forums.librehealth.io/t/deployment-question/3124)

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**Author:** [@Harry01](https://forums.librehealth.io/u/Harry01)\
**Replies:** 2\
**Last updated:** [July 13, 2019, 1:56pm UTC](https://forums.librehealth.io/t/deployment-question/3124 "2019-07-13T13:56:52Z")

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Hello, I followed Gitlab guide @ Home · Wiki · LibreHealth / LibreHealth Radiology / lh-radiology · GitLab and can access it successfully. However, when I access, the administration banner does not exist in the homepage…

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## [LibreHealthEHR login error](https://forums.librehealth.io/t/librehealthehr-login-error/1605)

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**Author:** [@SaiPhanindra](https://forums.librehealth.io/u/SaiPhanindra)\
**Replies:** 2\
**Last updated:** [December 25, 2017, 5:45pm UTC](https://forums.librehealth.io/t/librehealthehr-login-error/1605 "2017-12-25T17:45:25Z")

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"Invalid username or pass phrase" I’m unable to login. Please someone help me with this.

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## [How do I get help?](https://forums.librehealth.io/t/how-do-i-get-help/1161)

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**Author:** [@SoumyadeepJana](https://forums.librehealth.io/u/SoumyadeepJana)\
**Replies:** 1\
**Last updated:** [October 24, 2017, 1:30pm UTC](https://forums.librehealth.io/t/how-do-i-get-help/1161 "2017-10-24T13:30:00Z")

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## [No calendar main menu item on public EHR demo](https://forums.librehealth.io/t/no-calendar-main-menu-item-on-public-ehr-demo/1112)

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**Author:** [@htuck](https://forums.librehealth.io/u/htuck)\
**Replies:** 2\
**Last updated:** [September 29, 2017, 10:23pm UTC](https://forums.librehealth.io/t/no-calendar-main-menu-item-on-public-ehr-demo/1112 "2017-09-29T22:23:18Z")

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Not sure if this is the right place to post this, but I’m curious if what I’m seeing is the desired behavior, obtained just now in both Linux Firefox 54 and Chrome 60. I got into the demo at https://ehr.librehealth.io/ …

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## [Error after running the sql\_upgrade script](https://forums.librehealth.io/t/error-after-running-the-sql-upgrade-script/886)

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**Author:** [@growlingflea](https://forums.librehealth.io/u/growlingflea)\
**Replies:** 20\
**Last updated:** [July 4, 2017, 10:39pm UTC](https://forums.librehealth.io/t/error-after-running-the-sql-upgrade-script/886 "2017-07-04T22:39:44Z")

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I download the newest master changes, ran the sql\_upgrade.sql script and now I am getting this screen Here is my log file: Has anyone else run into this issue?

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## [Fee Sheet SQL Error](https://forums.librehealth.io/t/fee-sheet-sql-error/857)

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**Author:** [@growlingflea](https://forums.librehealth.io/u/growlingflea)\
**Replies:** 5\
**Last updated:** [June 14, 2017, 1:06am UTC](https://forums.librehealth.io/t/fee-sheet-sql-error/857 "2017-06-14T01:06:49Z")

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I was playing with the fee sheet in Librehealth EHR and got an SQL error. Here is a screen shot. I apologize if someone already discussed this. I did a quick search but didn’t find any other references. e

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## [Does LibreHealth support windows environment? & java versioning question?](https://forums.librehealth.io/t/does-librehealth-support-windows-environment-java-versioning-question/784)

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**Author:** [@sorcerer](https://forums.librehealth.io/u/sorcerer)\
**Replies:** 9\
**Last updated:** [May 5, 2017, 6:17pm UTC](https://forums.librehealth.io/t/does-librehealth-support-windows-environment-java-versioning-question/784 "2017-05-05T18:17:13Z")

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Hello All, Ran into problem installing openMRS. Search for info and found this organization. I am working solely on windows. Do LibreHealth and related modules (radiology in particular) support windows or it only supp…
